Last updated: February 8, 2025
This Privacy Policy explains how VANNERA® (the “Website”, “we”, “us”, or “our”) collects, uses, and discloses your personal data when you visit our website, use our services, make a purchase, or otherwise interact with us in connection with the Website (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to any person who uses the Services – including customers, website visitors, or any other individuals whose data we process under this policy.
Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time – for example, to reflect changes in our practices or legal requirements. We will publish the revised version on the Website, update the “Last Updated” date, and take any additional steps required by law.
To provide our Services, we collect personal data from various sources. The type of data we collect depends on how you interact with us.
In addition to the purposes described below, we also use your data to communicate with you, provide and improve the Services, comply with legal obligations, enforce our Terms of Service, and protect the Services and the rights of our users.
The type of data we collect depends on how you use our Website. “Personal data” means information that identifies you or can be linked to you.
This includes:
Contact details such as name, address, phone number, email
Order information such as billing address, shipping address, payment confirmation
Account information such as username, password, security questions
Customer support information such as the content of messages you send us
Certain Services may require specific information—without it, some features may not be available.
We may automatically collect certain usage data, such as:
Device information, browser type
IP address
Network connection details
Interactions with website content
This may be done using cookies, pixels, and similar technologies (“Cookies”).
We may receive data about you from:
Service providers (e.g., Shopify, payment providers)
Marketing partners
Third-party tracking technologies (e.g., web beacons, SDKs)
Online advertising platforms
We handle such data in accordance with this Privacy Policy.
To fulfill our contract with you, we use your data to:
Process payments
Fulfill orders
Create or manage user accounts
Organize shipping
Handle returns or exchanges
Shopify may also connect your account to other Shopify services if applicable.
We use your data to:
Send marketing messages via email, SMS, or postal mail
Customize advertising on our Website or third-party sites
For residents of the EEA, this is based on our legitimate interest under Art. 6(1)(f) GDPR.
We use your data to detect and investigate:
Fraud
Abuse
Security risks
For users in the EEA, this is also based on legitimate interests under the GDPR.
We use your data for customer support and to improve our Services
(also based on legitimate interests under the GDPR).
We use cookies for:
Website functionality
Analytics and user experience improvements
Personalization of services and advertising
Details about Shopify cookies can be found at:
https://www.shopify.com/legal/cookies
Your browser may block cookies, but doing so may affect certain website features.
We may share personal data with:
Such as:
Payment processors
IT service providers
Analytics partners
Shipping and fulfillment partners
Marketing partners
These parties use the data according to their own privacy policies.
For example, shipping providers or social media integrations.
Such as:
Mergers or acquisitions
Bankruptcy
Compliance with legal obligations
Enforcement of our rights
We only share the categories of data necessary for each activity.
Our Website may contain links to third-party sites.
We:
Are not responsible for their privacy practices
Cannot guarantee their security
Do not control their content
Please review their policies carefully.
Our Services are not intended for children.
We do not knowingly collect data from children.
If you believe a child has provided data, please contact us so we can delete it.
We strive to ensure data security but cannot guarantee “perfect security.”
The retention period depends on:
Account activity
Legal obligations
Resolution of disputes
Operational needs
Depending on your location, you may have the right to:
Access your personal data
Request deletion
Correct inaccurate data
Request data portability
Opt out of sale/sharing (if applicable)
Restrict processing
Withdraw consent
Appeal a denied request
You may unsubscribe from marketing emails at any time.
We may need to verify your identity before processing requests.
If you have a complaint, please contact us directly.
Depending on your location, you may also contact your local data protection authority.
We may process data outside your country of residence.
For EU data transfers, we use:
EU Standard Contractual Clauses
Or equivalent safeguards
If you have questions about this Privacy Policy or wish to exercise your rights:
Unless otherwise stated, we are the data controller for your personal data.