Shipping Policy
Last Updated: [12.02.2025]
This Shipping Policy is part of our Terms of Service and should be read alongside our main Terms, which can be found in the footer menu. Please carefully review our Shipping Policy when purchasing our products. This policy applies to any order you place with us.
Shipping & Delivery Options
We offer various shipping options. In some cases, a third-party supplier may be responsible for shipping your products.
We proudly ship to the United States, Canada, the United Kingdom, and Australia.
Shipping Timeframes
Orders are processed within 1–3 business days (Monday to Friday).
Once shipped, delivery typically takes 7–12 business days, depending on your location.
Please note that shipping delays may occur due to high demand, customs processing, or other unforeseen circumstances.
Do You Deliver Internationally?
We offer international shipping to the countries listed above. However, please note that customs duties and additional taxes may apply, which are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. If you realize an error, contact us immediately at support@vannera.com or call +1-(800) 914-9288. We cannot guarantee address changes once an order is processed.
Damages & Lost Packages
If your order arrives damaged or is lost in transit, please contact us at support@vannera.com as soon as possible. If insured shipping was selected, we will work with you to file a claim and arrange a replacement or refund where applicable.
Returns & Refunds
For information regarding returns and refunds, please review our Refund Policy.
Questions About This Policy?
If you have any further questions or comments, you may contact us:
📧 Email: support@vannera.com
📞 Phone: +1-(800) 914-9288
Thank you for shopping with VANNERA!