Last updated: [February 12, 2025]
This Shipping Policy is part of our Terms of Service and should be read alongside our main terms, which can be found in the footer menu. Please review this Shipping Policy carefully when purchasing our products. This policy applies to every order you place with us.
We offer several shipping options. In some cases, a third-party service provider may handle the shipment of your products.
Standard Shipping – Available for all orders.
Priority Shipping – Faster processing and delivery.
Insured Shipping – Includes protection against loss or damage.
We proudly ship to the USA, Canada, United Kingdom, Australia, Germany, Switzerland, and Austria.
Orders are processed within 1–3 business days (Monday to Friday).
Once shipped, the estimated delivery time is typically 7–12 business days, depending on your location.
Please note: High demand, customs processing, or unforeseen circumstances may cause occasional delays.
Yes, we offer international shipping to the countries listed above.
However, please be aware that customs duties or additional taxes may apply, and these must be covered by the customer.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Please allow up to 48 hours for tracking information to update.
Please ensure your shipping address is entered correctly at checkout.
If you notice an error, contact us immediately at support@vannera.com or call +1 (800) 914-9288.
We cannot guarantee address changes once an order has been processed.
If your order arrives damaged or goes missing during transit, please contact us as soon as possible at support@vannera.com.
If you selected insured shipping, we will assist you with filing a claim and arrange a replacement or refund when applicable.
For information regarding returns and refunds, please refer to our Refund Policy.
If you have any questions or feedback, feel free to contact us:
📧 Email: support@vannera.com
📞 Phone: +1 (800) 914-9288
Thank you for shopping with VANNERA!